Please read these terms carefully before using this site.

These Terms of Use (together with the documents referred to herein) tell you (“you” or “user”) the terms on which you may download and use our software (“Software”), our website www.kurv.io and any of its sub-domains and our associated domains, including kurvguitar.com, along with all players, widgets, tools, applications, data, APIs and other services provided by us (the “Services”). The Software and Services shall be referred to together as the “Platform.” The Platform is operated by Kurv Music Ltd. ("we/us/our").

Please read these Terms of Use, together with the documents referred to below, carefully before you start to use the Platform. By accessing or using the Platform, you represent and warrant that you have read and understood these Terms of Use and will abide by them.

If you do not agree to these Terms of Use, you must not use the Platform. This is an agreement between you and Kurv, and these Terms of Use supersede any other third party terms that you may have agreed to relating to the Platform, including the Apple End User License Agreement. Any reference to licensor or service provider herein, shall include Apple, Inc.

Table of Contents

  1. Other Applicable Policies And Terms
  2. Information About Us
  3. Your Kurv Account Registration
  4. Kurv Software License
  5. Kurv Services License
  6. Platform License Restrictions
  7. Your Content
  8. Content Restrictions; Liability For Content; Removal Of Content
  9. Ownership And Feedback
  10. Termination And Suspension
  11. Changes To These Terms Of Use
  12. Changes To The Platform
  13. Your Data And Privacy
  14. No Reliance On Information
  15. Limitation Of Our Liability; Disclaimer Of Warranty
  16. Indemnification
  17. Third Party Content
  18. Assignment To Third Parties
  19. Severability
  20. Entire Agreement
  21. Third Party Rights
  22. Applicable Law
  23. Trademarks
  24. Language

1. Other Applicable Policies and Terms

These Terms of Use refer to the following additional terms, which also apply to your use of the Platform (the “Other Terms”) and together constitute a legally binding agreement (“Agreement”) between you and us in relation to your use of the Platform:

1.1 The Kurv privacy policy which sets out the terms on which we process any personal data we collect from you, or that you provide to us. By using the Platform, you consent to such processing and you warrant that all data provided by you is accurate.

1.2 The Kurv terms of sale which applies if you purchase goods from our site.

2. Information About Us

We are a limited company registered in England and Wales under company number 09264920 and have our registered office at 25 Newman Street, London W1T 1PN. Our main trading address is the same as our registered office address. Our VAT number is GB215437915.

3. Your Kurv Account Registration

3.1 You affirm that you are at least 18 years of age. If you are not 18 years of age but you are at least the age of 13, you may use this Platform only if your parent or guardian agrees to be bound by these Terms of Use. Parents and guardians of users under the age of 18 agree to these Terms of Use, and any reference to “you” shall include the parent or guardian. If you are entering into these Terms of Use on behalf of a company or partnership such as a band, you represent that you have the authority to bind such entity and its agents (including partners) and affiliates to these Terms of Use. In that case, the terms “you” or “your” shall also refer to such entity, its agents and affiliates, as applicable. If you do not have such authority, or if you do not agree with these Terms of Use, you may not use the Platform.

3.2 In order for you to use the Platform you must register with us and create an account. When you register to use the Platform, you will provide us with your email address, and will choose a username and password for your account. You must ensure that the email address that you provide is, and remains, valid. Your email address and any other information you chose to provide about yourself will be treated in accordance with our Privacy Policy.

3.3 You are solely responsible for maintaining the confidentiality and security of your username and password, and you will remain responsible for all use of your username and password, and all activity from your account, whether or not such activity was authorised by you.

3.4 If your username or password is lost or stolen, or if you believe that your account has been accessed by unauthorized third parties, you are advised to notify us in writing and change your password at the earliest possible opportunity.

3.5 We reserve the right to disallow, cancel, remove or reassign certain usernames and permalinks in appropriate circumstances, as determined by us at our sole discretion, and may, with or without prior notice, suspend or terminate your account if activities occur on that account which, in our sole discretion, would or might constitute a violation of these Terms of Use.

4. Kurv Software License

4.1 Description of Software. Software includes the Kurv mobile app, Kurv computer software, and any other software products offered by us in the future.

4.2 Operating System Requirements. The operating system requirements for the Software may vary from time to time. Information on the operating system requirements is set out in support.

4.3 Software License. So long as you comply with these Terms of Use, we grant you a non-exclusive, personal, non-transferable, revocable license to use the Software and any associated documentation as provided below to use in connection with your Kurv hardware device(s) (“Kurv Hardware”). You understand that we only license the Software as provided in these Terms of Use and we remain the owners of the Software. You may:

  • i install and use the Software for only on one computer device to enable the Software to interact with your Kurv Hardware without limitation;
  • ii provided it is used by you on only one computer device at any one time, transfer the Software from one computer device to another; and
  • iii make a single copy of the Software solely for backup purposes and any documentation as is reasonably necessary for its lawful purpose, provided that you reproduce on it all copyright and other proprietary notices on the original copy of the Software;

4.4 Updates. We are not required to provide any updates of the Software, but may offer free supplementary software code or updates of the Software incorporating "patches," corrections of errors and Software updates, in our sole discretion (“Updates”) which are recommended. You acknowledge that downloading of such Updates may be necessary in connection with our warranty offer below. We reserve the right to discontinue a software product line at any time.

5. Kurv Services License

5.1 License to Services: So long as you comply with these Terms of Use, we grant you a limited, personal, revocable, non-exclusive, non-transferable license to use the Services, including our websites, players, tools, applications, data, soundpacks, and other Kurv content, only for lawful, authorized purposes in accordance with these Terms of Use and provided that you do not misuse the Platform in any manner (as determined by us in our sole discretion). You shall comply with any codes of conduct, policies, or other notices we provide you or publish in connection with the Platform from time to time.

5.2 New Services: We may, from time to time, release new tools and resources through the Platform or introduce other services and/or features for the Platform. Any new services and features will be subject to these Terms of Use.

6. Platform License Restrictions

Except as expressly permitted, in using the Platform, which includes both the Services and Software, you agree to the following restrictions:

6.1 Not to violate, circumvent or attempt to violate or circumvent any data security measures employed by us; access or attempt to access data or materials which are not intended for your use; log into, or attempt to log into, a server or account which you are not authorised to access; attempt to scan or test the vulnerability of our servers, system or network or attempt to breach our data security or authentication procedures; attempt to interfere with the Platform by any means including, without limitation, hacking our servers or systems, submitting a virus, overloading, mail-bombing or crashing;

6.2 Not to rent, lease, sell, sublicense, loan, translate, merge, copy, adapt, alter, vary or modify the Platform;

6.3 Not to deliberately impersonate any person or entity or otherwise misrepresent your affiliation with a person or entity, for example, by registering an account in the name of another person or company, or sending messages or making comments using the name of another person or otherwise use or attempt to use another person's account, password, or other information, unless you have express permission from that other person;

6.4 Not to collect or attempt to collect personal data, or any other kind of information about other users, including without limitation, through spidering or any form of scraping.

6.5 Not to disassemble, de-compile, reverse engineer or create derivative works based on the whole or any part of the Platform nor attempt to do any such things except to the extent permitted by applicable law;

6.6 Not to access the Platform in connection with any non-authorized operating systems, hardware or access points;

6.7 Not to use the Software, or permit use of the Software, or make functionality of the Software available for use, in a network, multi-user arrangement or remote access arrangement, including but not limited to by uploading the Software to a network or file-sharing service or through any hosting, application services provider, service bureau, software-as-a-service (SaaS) or any other online use or type of services, except as otherwise explicitly provided by us;

6.8 Not to create data or executable programs which mimic data or functionality in the Platform;

6.9 To only use the Platform in compliance will all applicable laws, including without limitation export controls and regulations.

7. Platform License Restrictions

7.1 License to Your Content. Certain features of the Services may allow for you, as a registered user of the Platform, to submit, upload and post audio, sounds, text, photos, pictures, graphics, comments, and other content, data or information (“Content”), which will be stored by us at your direction, and may be shared, used and distributed by you in accordance with these Terms of Use, using the tools and features provided as part of and accessible via the Platform. By uploading, submitting, or posting your Content to the Platform, you grant us a worldwide, non-exclusive, royalty-free license to your Content to enable your use of the Platform, including hosting your Content at your direction and providing other Services through the Platform. You also grant to us a non-exclusive, world-wide, transferable, royalty-free, irrevocable license to use any Content that you mark as Public Content, including to market the Platform. We do not claim any ownership in your Content, and you expressly acknowledge and agree that your Content remains your sole responsibility subject to these Terms of Use, including the Content Restrictions set out below. You must make sure that you have full rights to the Content you upload, submit or post on our Platform, as further described in the Content Restrictions.

7.2 Sharing Your Content: License to Other Users. Once your Content is on the Platform you may choose, in your discretion, to make that Content available to other users (also referred to as “Public Content”) and, in addition to the license you grant us above, you also license your Public Content to other users of the Platform through the Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License located here.

7.3 Control of Content. You can limit and restrict the availability of your Content to other users of the Platform at any time using the settings, subject to the licences already granted to other users who have previously been given permission to deal with your Public Content. Where applicable, the licences granted in this section by you are granted separately with respect to each item of your Content that you upload to the Platform and identify as Public Content.

7.4 Deleting Your Content. Licences with respect to Content will terminate automatically when you remove such Content from your account, delete your account, or limit the availability of that Content, except you do not have the right to restrain other users or Kurv from using your Public Content that you have previously granted a licence as set out above.

7.5 Moral Rights. With this license to other users you unconditionally and irrevocably waive all moral rights in that Content to which you may now or at any future time be entitled under the Copyright, Designs and Patents Act 1988 as amended from time to time and under all similar legislation from time to time in force anywhere in the world.

8. Content Restrictions; Liability for Content; Removal of Content

8.1 Content Restrictions. You represent and warrant that you will only use Content that you have rights to and that does not create liability for us. You agree not to use the Platform in connection with any Content that:

  • i is offensive, abusive, libelous, defamatory, obscene, racist, sexually explicit, ethnically or culturally offensive, indecent; promotes violence, terrorism, or illegal acts; incites hatred on grounds of race, gender, religion or sexual orientation, or is otherwise objectionable in our reasonable discretion;
  • ii violates, plagiarizes, defames, misappropriates or infringes the rights of third parties including, without limitation, copyright, trademark rights, rights of privacy or publicity, confidential information, other intellectual property or any other right or that is otherwise unlawful;
  • iii you have not obtained the necessary consents, permission and/or releases to use in accordance with the license grants in this Agreement.

8.2 Liability for Content. You agree that we:

  • i store Content and other information at the direction, request and with the authorisation of our users
  • ii act merely as a passive conduit and/or host for the uploading, storage and distribution of your Content
  • iii play no active role and give no assistance in the presentation, review, or use of the Content and
  • iv assume no duty to monitor the Platform for Content that is inappropriate, may infringe on any third party rights, or has otherwise been uploaded in breach of these Terms of Use or applicable law . You are solely responsible for all of your Content that you upload, post or distribute to, on or through the Platform, and to the extent permissible by law, we exclude all liability with respect to all Content (including your Content) and the activities of our users with respect thereto as further elaborated in our Limitation of liability below in section 15.

8.3 Blocking and Removal of Content. Notwithstanding the fact that we have no legal obligation to monitor the Content on the Service, we reserve the right to block, remove or delete any Content at any time, and to limit or restrict access to any Content, for any reason and without liability, including without limitation, if we have reason to believe that such Content does or might infringe the rights of any third party, has been uploaded or posted in breach of these Terms of Use, applicable law, or is otherwise unacceptable to us. Please also note that individual uploaders have control over the Content that they store in their account from time to time, and may remove any or all Content without notice. You have no right of continued access to any particular item of Content and we shall have no liability in the event that you are unable to access an item of Content due to its removal from the Service, whether by us or the relevant uploader.

8.4 Notice and Takedown. It is our policy to respond to notices of alleged infringement that comply with the Digital Millennium Copyright Act (“DMCA”). If you are a copyright owner or an agent of one, and you believe that any Content on the Platform infringe your copyrights, you may submit a notification to our copyright.

8.5 Termination of Repeat Infringers. We will promptly terminate without notice those accounts of users which we determine are “repeat infringers.” A repeat infringer is a user who has been notified by us of infringing activity violations more than once.

9. Ownership and Feedback

9.1 Ownership. We are the owner or the licensee of all intellectual property rights in the Platform, and in the material published on it, except for Content as we described above. Subject to the licenses herein, you and your licensors retain ownership in your Content, and you acknowledge and agree that third party Content is owned by such third party or its licensors.

9.2 Feedback. We may, from time to time, invite or provide you with means to provide feedback regarding the Service, and in such circumstances, any feedback you provide will be deemed non-confidential and we shall have the right and royalty-free license, but not the obligation, to use such feedback on an unrestricted basis.

10. Termination and Suspension

You may terminate this Agreement at any time by sending notice in writing to us at contact@Kurv.io requesting such termination. Upon receipt of such a request we shall proceed to delete your account.

We may suspend your access to the Service and/or terminate this Agreement at any time if (i) you are in breach of any of these Terms of Use, (ii) we elect at our discretion to cease providing access to the Platform, including in any specific jurisdiction, or (iii) in other reasonable circumstances as determined by us at our discretion. Except in the case of your breach of these Terms of Use, and where commercially possible, we will give you notice of termination of your account before your Content is no longer accessible. Without limitation to any other of our rights, we reserve the right to investigate any situation that appears to involve any breach of these Terms of Use and may report such matters to, and co-operate with content owners and, appropriate law enforcement authorities in prosecuting any users who have participated in any such violations.

Once your account has been terminated, any Content residing in your account will be deleted by us, except to the extent that we are obliged or permitted to retain such Content or any other data or information for a certain period of time in accordance with these Terms of Use and with applicable laws and regulations and/or to protect our legitimate business interests. Any information that identifies you personally will be governed by our privacy policy. You are advised to save or back-up any Content that you have uploaded to the Platform before terminating your account, as we assume no liability for any Content that is deleted following any termination of your account.The provisions of these Terms of Use that are intended by their nature to survive the termination or cancellation of this Agreement will survive the termination of this Agreement.

11. Changes to These Terms of Use

We may revise these Terms of Use at any time by amending this page. It is your responsibility to check this page from time to time for updates.

In addition, if we change these Terms of Use in a material respect, we will notify you in advance via email, using the email address used to register the account, and continued use of the Platform after such notice will constitute your acceptance of the revised Terms of Use.

12. Changes to the Platform

We may update or change the Platform from time to time and we reserve the right at any time and for any reason to suspend, discontinue, terminate or cease providing access to the Platform or any part thereof, temporarily or permanently, in its entirety or with respect to individual territories only. In the case of any temporary or permanent suspension, discontinuation, or termination of access, provide reasonable notification.

13. Your Data and Privacy

You agree that by using this Platform, Kurv may collect data about you, your use of the Platform and Kurv products, and such data shall be governed by our privacy policy. You agree to the terms of such Privacy Policy in connection with your use of this Platform.

14. No Reliance on Information

The content on our Platform is provided for general information only. It is not intended to amount to advice on which you should rely. Although we make reasonable efforts to update the information on our Website, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up-to-date.

15. Disclaimer of Warranty; Limitation of our Liability

We do not guarantee that the Platform will be secure or free from bugs, viruses, errors, or that defects will be corrected. You are responsible for configuring your information technology, computer programmes and platform in order to access our Platform. You should use your own virus protection software.

EXCEPT AS EXPRESSLY PROVIDED HEREIN, THE KURV PLATFORM, INCLUDING THE SOFTWARE AND SERVICES, AND ANY MATERIALS OR OTHER PRODUCTS PROVIDED BY OR ON BEHALF OF KURV PURSUANT TO THIS AGREEMENT ARE PROVIDED "AS IS" AND KURV AND ITS LICENSORS AND SERVICE PROVIDERS HEREBY DISCLAIM ALL REPRESENTATIONS, WARRANTIES, AND CONDITIONS, EXPRESS OR IMPLIED, INCLUDING REPRESENTATIONS AS TO MERCHANTABILITY, FITNESS FOR ANY PARTICULAR PURPOSE, INTEGRATION, THE QUALITY OF THE KURV PLATFORM OR ANY ASSOCIATED PRODUCTS OR SERVICES, THIRD PARTY CONTENT, CONTENT, TIMELINESS, OR NON-INTERRUPTION.

KURV AND ITS LICENSORS AND SERVICE PROVIDERS WILL NOT BE LIABLE IN ANY WAY FOR ANY CLAIM, DAMAGE, COST, LIABILITY, OR LOSS OF ANY KIND, INCLUDING LOSS OR DAMAGE TO YOU OR YOUR BUSINESS, YOUR ACCOUNT, YOUR RELIANCE ON THE PLATFORM, INCLUDING THE SOFTWARE AND SERVICES, YOUR CONTENT, OR PERSONAL INJURY, DEATH, OR PROPERTY DAMAGE, ARISING FROM OR RELATING TO THE PLATFORM, SOFTWARE, SERVICES, OR THIRD PARTY SERVICES FOR ANY REASON. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, KURV WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY OR CONSEQUENTIAL DAMAGES (INCLUDING LOSS PROFITS) ARISING FROM OR RELATING TO THESE TERMS OF USE, OUR PLATFORM, OR ANY CONTENT THEREIN, INCLUDING WITHOUT LIMITATION, SOCIAL MEDIA ACCOUNTS, THIRD PARTY CONTENT OR ANY THIRD PARTY SERVICES, EVEN IF INFORMED OF THE POSSIBILITY OF SUCH DAMAGE, AND EVEN IF A REMEDY SET FORTH HEREIN IS FOUND TO HAVE FAILED OF ITS ESSENTIAL PURPOSE. IN NO EVENT SHALL KURV BE LIABLE FOR MORE THAN THE AMOUNT PAID BY YOU FOR YOUR KURV HARDWARE OR SOFTWARE THAT GAVE RISE TO THE CLAIM, OR $150, WHICHEVER IS GREATER.

THE PARTIES ACKNOWLEDGE AND AGREE THAT THIS DISCLAIMER OF WARRANTY AND LIMITATION OF LIABILITY ARE ESSENTIAL TO THESE TERMS OF USE AND THAT KURV WOULD NOT ALLOW ACCESS TO THE PLATFORM, INCLUDING ITS SOFTWARE AND SERVICES, WITHOUT ACCEPTANCE OF THESE TERMS. NOTHING IN THIS AGREEMENT IS INTENDED TO EXCLUDE OR RESTRICT OR SHALL BE CONSTRUED AS EXCLUDING OR RESTRICTING THE LIABILITY OF KURV FOR (I) DEATH OR PERSONAL INJURY CAUSED BY THE GROSS NEGLIGENCE OF KURV, ITS EMPLOYEES, OR ITS AGENTS; (II) WILLFUL MISCONDUCT OF KURV, INCLUDING FRAUDULENT CONCEALMENT OF DEFECTS; OR (III) ANY LIABILITY WHICH CANNOT BE LIMITED OR EXCLUDED BY APPLICABLE LAW. IN SUCH JURISDICTIONS, THE FOREGOING LIMITATIONS WILL BE ENFORCED TO THE GREATEST EXTENT PERMITTED BY APPLICABLE LAW.

Different limitations and exclusions of liability will apply to liability arising as a result of the supply of any Kurv hardware products, which will be set out in our terms of sale.

16. Indemnification

You hereby agree to indemnify, defend and hold harmless, us, and our successors, assigns, affiliates, agents, directors, officers, employees, shareholders, licensors and service providers from and against any and all claims, obligations, damages, losses, expenses, and costs, including reasonable legal fees, resulting from:

  • i any breach by you of these Terms of Use;
  • ii Your Content; or
  • iii any activity related to your account, be it by you or by any other person accessing your account with or without your consent unless such activity was caused by the act or default of us.

17. Third Party Content and Services

You may access content from a third party through links to other sites and resources (“Third Party Content”) on the Platform . You agree and understand that Third Party Content is not under the responsibility or control of Kurv and access is provided for your information and convenience. Kurv does not give any representation, warranty or endorsement, express or implied, with respect to the legality, accuracy, quality or authenticity of content, information or services provided by such Third Party Content. You use Third Party Content at your own risk and are responsible for reviewing the different terms of use or privacy policies that the Third Party Content may provide.

The Platform may allow you to access or share your Content through certain third party services, including certain social media services. We, however, do not make any representations as to how third party services may handle your information, and you should review their terms carefully, and you agree that you will adhere to such third party terms as applicable. We are not responsible for the actions or policies of such third party services. We do not recommend or endorse any particular third party service and we disclaim any liability with respect to your Content that may be distributed through such third party services.

18. Payments

18.1 Paid Services. Certain of our Services or Software through the Platform may be subject to payments now or in the future (“Paid Services”). You agree to any payment terms presented to you in the process of using or signing up for Paid Services, which are incorporated into these Terms of Use by reference.

18.2 Billing. We use a third party payment processor (“Payment Processor”) to bill you through a payment account linked to your Kurv account on the Platform (“Billing Account”) for use of the Paid Services. The processing of payments will be subject to the terms, conditions and privacy policies of such Payment Processor, in addition to these Terms. We are not responsible for error by the Payment Processor. By choosing to use Paid Services, you agree to pay us, through the Payment Processor, all charges at the prices then in effect and in accordance with then applicable payment terms and you authorize us, through the Payment Processor, to charge your chosen payment provider. If we do not receive payment from you, you agree to pay all amounts due immediately upon demand.

18.3 Current Information Required. You must provide and keep current, complete, and accurate information for your Billing Account. You must promptly update all information upon any changes to the information in your Billing Account, and promptly notify us or your Payment Processor in the event of theft or security breach of your payment information.

19. Assignment to Third Parties

We may assign our rights and (where permissible by law) our obligations under this Agreement, in whole or in part, to any third party at any time without notice, including without limitation, to any person or entity acquiring all or substantially all of our business or assets. You may not assign this Agreement or the rights and duties hereunder, in whole or in part, to any third party without our prior consent.

20. Severability

Should one or more provisions of these Terms of Use be found to be unlawful, void or unenforceable, such provision(s) shall be deemed severable and will not affect the validity and/or enforceability of the remaining provisions of the Terms of Use, which will remain in full force and effect.

21. Entire Agreement

These Terms of Use along with the Other Terms constitute the entire agreement between you and us with respect to your use of the Platform and supersede any prior agreement between you and us. Any modifications to this Agreement must be made in writing.

22. Third Party Rights

Except as expressly provided elsewhere in this Agreement, a person who is not a party to this Agreement shall not have any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of this Agreement.

The rights of the parties to terminate, rescind or agree any variation, waiver or settlement under this Agreement are not subject to the consent of any other person.

23. Governing Law and Jurisdiction

23.1 If you are a UK, EU, EEA or Swiss citizen, these Terms of Use shall be governed by the laws of England and Wales without regard to its conflict of law rules and you consent to the exclusive jurisdiction of the courts located in London, UK.

23.2 If you live outside the UK, you agree to the laws and jurisdiction of the UK.

As described herein, you may have additional rights as a consumer under your local law.

24. Trademarks

Kurv is registered trademarks of Kurv, in the UK, US and other countries and associated logos are unregistered trademarks owned and used by Kurv in the UK, US and other countries.

25. Language

This agreement has been prepared in English and this English version shall prevail and be binding even though a foreign translation may also be prepared as a courtesy to you.

 Contact Us

To contact us, including to report any breaches of these Terms of Use, please email contact@Kurv.io.

We are committed to protecting and respecting your privacy.

This policy (together with our Website Terms of Use and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. "Personal data" means any information relating to you that can identify you, directly or indirectly, in particular by reference to an identifier such as a name, email, address, an identification number, location data, or an online identifier. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. This privacy policy applies to our website, https://www.kurv.io  (along with any of its sub-domains, extensions and associated domains), and any products, services, and software offered and supplied by us (the “Platform”). By using our Platform, you are accepting and consenting to the practices described in this policy.

For the purpose of the Data Protection Act 1998 (the Act), the data controller is Kurv music Ltd. of 25 Newman Street, London W1T 1PN, UK.

Information We Collect

Information you give us.

You may give us information about you by filling in forms on the Platform or by corresponding with us by phone, e-mail or otherwise. This includes information you provide when you register, visit or use the Platform, place an order on the Platform, subscribe to the newsletter and when you report a problem with the Platform. The information you give us may include your name, address, e-mail address and phone number, personal description, photograph, and which products you have purchased from us.

Information we collect about you. Information we get from your use of our Platform.

With regard to each of your visits to the Platform we may automatically collect the following information:

•  technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, session length, browser plug-in types and versions, operating system and platform;

•  information about your visit and use of our Platform, including the use of certain features on content on our Platform; the full Uniform Resource Locators (URL) clickstream to, through and from our Platform (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page and software interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number.

Information we receive from other sources.

We work closely with third parties - including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers (such as Google Analytics) search information providers, credit reference agencies - and we may receive information about you from such third parties.

Information you share.

When you save or share a music project file through our Platform, we may receive information about your device, software and your composition, as well as any notes or comments you post related to it or any other content on the platform.

Cookies

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our Platform. For detailed information on the cookies we use, the purposes for which we use them and how to change your Cookie settings please see “Information about our Cookies”.

How we use information we collect

We will use the information you give us:

  • to improve customer service and help us respond to your support needs more efficiently.
  • to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us;
  • to provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about;
  • to provide you with information about goods or services we feel may interest you. If you are an existing customer, we will only contact you by electronic means (e-mail or SMS) with information about goods and services similar to those which were the subject of a previous sale or negotiations of a sale to you. If you are a new customer, we will contact you by electronic means only if you have consented to this;
  • to notify you about changes to our service;
  • to ensure that content from our Platform is presented in the most effective manner for you and for your computer.

We will use the information we collect about you:

  • to understand how you use our services and products and further personalize your experience.
  • to administer our Platform and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
  • to improve our Platform to ensure that content is presented in the most effective manner for you and for your computer;
  • to allow you to participate in interactive features of our service, when you choose to do so;
  • as part of our efforts to keep our Platform safe and secure;
  • to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you;
  • to make suggestions and recommendations to you and other users of our Platform about goods or services that may interest you or them.

We may combine information we receive from other sources with information you give to us and information we collect about you. We may use this information and the combined information for the purposes set out above (depending on the types of information we receive).

Information we share

We may share your personal information with any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.

We may share your information with selected third parties including, business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you, and analytics and search engine providers that assist us in the improvement and optimization of our Platform.

In the event that we sell or buy any business or assets, we may disclose your personal data to the prospective seller or buyer of such business or assets.

If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our Terms of Sale and other agreements; or to protect the rights, property, or safety of Kurv Music Ltd, our customers, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.

Where we store your personal data

The data that we collect from you may be transferred to, and stored at, a destination outside the UK (“the Territory”), and in particular the United States. It may also be processed by staff operating outside the Territory who work for us or for one of our suppliers. Such staff may be engaged in, among other things, the fulfillment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our Platform; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access.

Marketing and Third Party Links

We will ask for your permission if we intend to use your data for marketing purposes. Incase you decide that you no longer want to give us such a permission, you may do so by unsubscribing from the newsletter or simply by contacting us at contact@kurv.io.

We will also ask for your permission if we intend to disclose your information to any third party for marketing purposes. This permission may also be withdrawn, for example by contacting us at contact@kurv.io. Our Platform may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Accessing, updating, and deleting personal information

The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. We strive to give you ways to update or delete your personal information. Please contact us, if you have such or similar requests.

Children

The Platform is not directed to children under the age of 13 (in some countries stricter age limits may apply). We do not knowingly collect personal information from children under 13 or under the applicable age limit (the “Age Limit”). If you are under the Age Limit, do not register to our Platform and do not provide any personal information to us. If you are a parent of a child under the Age Limit and become aware that your child has provided personal information to us, please contact us at contact@kurv.io and you may request exercise of your applicable access, rectification, cancellation and/or objection rights.

Compliance and cooperation with regulatory authorities

We regularly review our compliance with our Privacy Policy. When we receive formal written complaints, we will contact the person who made the complaint to follow up. We are willing to work with the appropriate regulatory authorities, including data protection authorities, to resolve any complaints regarding the transfer of personal data that we cannot resolve with our users directly.

Changes to our privacy policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our Privacy Policy. We will not reduce your rights under this Privacy Policy without your explicit consent. We will also keep prior versions of this Privacy Policy in an archive for your review.

Contact

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to contact@kurv.io. Further contact information can be viewed on our website’s contact page.

Last Updated Nov. 28, 2016

Information about our Cookies

As is common practice with almost all professional websites this site uses cookies, which are tiny files that are downloaded to your computer, to improve your experience. This page describes as a part of our Privacy Policy what information they gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored however this may downgrade or ‘break’ certain elements of the sites functionality.

1. How We Use Cookies.

We use cookies for a variety of reasons detailed below. Unfortunately, in most cases there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use.

2. Disabling Cookies.

You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of this site. Therefore, it is recommended that you do not disable cookies.

3. The Cookies We Set.

This site offers newsletter or email subscription services and cookies may be used to remember if you are already registered and whether to show certain notifications which might only be valid to subscribed/unsubscribed users. When you submit data to through a form such as those found on contact pages or comment forms cookies may be set to remember your user details for future correspondence.

4. Third Party Cookies. In some special cases we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site. This site uses Google Analytics which is one of the most widespread and trusted analytics solution on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content. For more information on Google Analytics cookies, see the official Google Analytics page.

5. Contact for more Information.

Hopefully that has clarified things for you and as was previously mentioned if there is something that you aren’t sure whether you need or not it’s usually safer to leave cookies enabled in case it does interact with one of the features you use on our site. However if you are still looking for more information, feel free to contact us by e-mail contact@kurv.io. Further contact information be viewed on our website’s contact page.

Submit a Copyright Complaint

It is our policy to respond to notices of alleged infringement that comply with the Digital Millennium Copyright Act (“DMCA”). We also seek to respond expeditiously to any other notice and takedown procedures which may be in your jurisdiction, including the Electronic Commerce Directive 2000/31/EC, Article 14. If you are a copyright owner or an agent of one, and you believe that any Content on the Platform infringes your copyrights, you may submit a notification to our Designated Copyright Agent with the following information:

1. Your contact information:

Information reasonably sufficient to permit us to contact you or the complaining party you are authorised to act on the behalf of, such as an address, telephone number, and, if available, an electronic mail address at which the complaining party may be contacted.

2. A description of your work that you believe has been infringed:

Identification of the copyrighted work claimed to have been infringed, or, if multiple copyrighted works at a are covered by a single notification, a representative list of such works.

3. Identification of the content that is claimed to be infringing:

Information reasonably sufficient to permit us to locate the content, such as the URL of the page location.

4. A statement of your good faith belief that the content is unauthorized:

“I have a good faith belief that the use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law.”

5. A statement verifying the accuracy of the notification:

"The information in this notification is accurate, and under penalty of perjury, I am the owner, or an agent authorized to act on behalf of the owner, of an exclusive right that is allegedly infringed.”

6. Your signature:

Your physical or electronic signature as the owner, or the signature of a person authorized to act on behalf of the owner, of an exclusive copyright right that is allegedly infringed. You may type your full legal name to act as your signature at the bottom of your complaint.

Submit all notifications to legal@kurv.io

Thank you for purchasing from Kurv

These General Terms of Sale (“Terms of Sale”) govern the purchase of our Products and by purchasing these Products, you agree to these terms. Definitions of capitalized terms used in these Terms of Sale are located in the Interpretation Section at the end of these Terms of Sale.

Note: If you purchased directly from one of our authorized resellers, only the warranty terms listed in Section 6 and after shall apply to you.

 Table of Contents

  1. Online Order Process and Payment Terms
  2. Right to Cancel Online Orders
  3. Online Pricing
  4. Delivery and Ownership for Online Orders
  5. Customer Support Service for all ROLI Products
  6. Limited One Year Warranty
  7. Software License and Terms of Use
  8. Limitation of Liability
  9. Privacy Policy and Data Protection
  10. Resale or Export
  11. Force Majeure
  12. Validity
  13. Waiver
  14. Governing Law and Jurisdiction
  15. Third Party Rights
  16. Consumer Rights Notice for UK citizens and other jurisdictions
  17. Interpretations/Definitions
  18. Updates to these Terms of Sale

 1. Online Order Process and Payment Terms

1.1. Upon clicking the “I Accept” button on the order page you confirm that you have read and understand these Terms of Sale and agree to be bound by them.

1.2. By clicking the “Purchase” button on the order page, you confirm that you would like to purchase the Products in your cart (an “Order Request”). A binding agreement that Kurv will deliver the Products will not be formed between you and Kurv until you have paid the full amount due as set out in the Order Request and Kurv sends you an Order Confirmation with a Customer Order Number. Order Confirmations are subject to compliance with these Terms of Sale and Kurv’s sole discretion. No Order Request shall be deemed accepted unless and until confirmed by an Order Confirmation from Kurv.

1.3. Kurv will generally dispatch your Products within five (5) Days of your receipt of the Order Confirmation. We will try to advise you if there’s a backlog or delay. 

1.4. Only Products listed in Kurv’s Order Confirmation form part of that Contract. If you notice any inaccuracies or errors in your Order Confirmation or you have made any mistakes in the information that you have provided, you must contact Kurv promptly upon receipt, ideally immediately, so that we have the opportunity to correct any mistake or clarify any misunderstanding before commencing delivery/performance. 

1.5. If Kurv is unable to fulfill your order for any reason, we will notify you, and promptly return to you any payment received by us.

2. Right to Cancel Online Orders

2.1. If you purchase Products online within the UK, you have, for a short period, the right to cancel your Contract and return the Products. That period ends on the expiry of the period of fourteen (14) Days beginning on the Day after the Day on which you receive the Products (“the Cooling Off Period”).

2.2. If you have been informed that the Products have already been dispatched but have not yet been delivered and you choose to cancel your order at this time, you will be responsible for returning them unopened and undamaged in the original packing materials provided; and you will be liable for all return shipping and delivery costs back to Kurv’s premises.

2.3. In order to exercise your right to cancel your order pursuant to section 2.1, you must notify us in writing of your wish to cancel (e.g. a letter sent by post, fax or e-mail). You may use the model withdrawal form below. Once we receive your notification, we will then arrange for collection of the Products at a reasonable time. All returned Products must be in their original condition. Unless the Products are faulty or defective, all shipping, handling and return freight costs will be payable by you. We will refund you the price, less direct return freight costs we have paid on your behalf, as soon as possible and in any case within 14 Days of either: (i) receipt by us of your notice of cancellation of the Contract if the Products have not yet been dispatched to you; or (ii) receipt by us of the returned Products, if the Products have been dispatched to you. Please note that you must take reasonable care of the Products in your possession during the Cooling Off Period, and, if Products are returned to us in a damaged state, you will be responsible for any part of that damage which occurred whilst the Products were in your care or control.

Model Withdrawal Form:

To: Kurv

25 Newman Street, London, W1T 1PN

E-mail: support@kurv.io

 

I/We hereby give notice that I/We withdraw from my/our contract of sale of the following products:

Ordered on/Received on:

Name:

Address:

Signature (if notification is on paper)

Date:

 

2.4. Once the Cooling Off Period has ended, you do not have the right to return your order, unless covered under warranty terms set forth below or additional terms either we or an authorized seller expressly offered you as a condition of purchase.

3. Online Pricing 

3.1. Unless otherwise agreed in writing, the price and specification for the Products shall be set out on the Kurv website.

3.2. We reserve the right to make any changes in the specification of the Products which are required to conform with any applicable safety or other statutory or regulatory requirement.

3.3. Any specified promotional items will be available free without obligation and only while stock is available.

3.4. In the unlikely event of any discrepancy between the price set out in the order confirmation, and the price stated on Kurv’s website or in other advertising, please contact us immediately.

4. Delivery and Ownership for Online Orders

4.1. We shall use all reasonable endeavors to deliver the Products to you. The times stated and your Delivery Date are only estimates and do not equate to actual delivery times. If you have ordered several Products at one time, the Products may be delivered on different Days. Delivery will not be of the essence unless previously agreed by us in writing. We will not be held liable for any delay in delivery caused by late settlement by the buyer of the remaining balance prior to dispatch.

4.2. Products will be delivered worldwide subject to courier service levels available. If, for any reason there is a lack of availability of courier service in your area, we cannot be held liable. Products will be delivered to the address specified in the Order Confirmation and/or in any other arrangement confirmed in writing between you and Kurv.

4.3. The Products may be delivered in advance of the Delivery Date upon reasonable notice to you.

4.4. If you fail to take delivery of the Products or any part of them on the Delivery Date and/or fail to provide any instructions, documents, licences, consents or authorisations required to enable the Products to be delivered on that date, we shall be entitled, upon written notice, to store or arrange for the storage of the Products. If redelivery is required, you will be held liable for any extra courier and insurance costs and expenses.

4.5. Title to the Products (except any Software included which is subject to the End User Licence Agreement) will pass to you once Kurv receives payment in full, or when we deliver the Products to you (or your representative), whichever is later. The transfer of ownership of the Products does not mean that you own any Intellectual Property Rights in the Products you purchase from Kurv. If the Contract is terminated before that passing of title in the Products occurs, we may recover any Products supplied to you and you agree to assist us in such circumstances.

5. Customer Support Service for all Kurv Products

5.1. Should you experience any problems in using the Product during setup or installation or experience any associated user issues, you may contact the Kurv Customer Support team via email or telephone:

 

Email: support@kurv.io

Within the USA

Monday-Friday 9am-5:30pm (EST) 

From other Countries 

Monday-Friday 9am-5:30pm (GMT)

 

5.2. We shall aim to resolve your query when you first make contact, although no resolution can be guaranteed. On occasions we may need to contact you again and to suggest a resolution or involve other experts at Kurv. 

5.3. The Kurv Customer Support team will endeavor to reply to your email within 24 hours (excluding weekends and holidays).

5.4. Repairs under warranty will be carried out within a reasonable period. We will at all times try to meet response times estimated in correspondence with you, but actual timings may vary depending, among other factors, on the remoteness or accessibility of your location, weather conditions and availability of parts.

5.5. We may provide Services via internet or telephone as appropriate. Telephone calls may be recorded for training purposes.

5.6. Unless otherwise stated, you shall be responsible for all telephone and postal charges in contacting us, except when returning Products which are defective or damaged, or do not accord with the Order Confirmation.

 6. Limited One Year Warranty

6.1. For goods purchased, Kurv warrants the Products will be free of defects in materials and manufacture under normal use for one year (“Limited One Year Warranty”). The Limited One Year Warranty term begins on the date of purchase from an authorized Kurv reseller; and proof of purchase in the form of a receipt may be required.

6.2. You may have statutory rights under consumer laws and the laws of your country or state that give you greater rights than our Limited One Year Warranty described above. Further information on your rights as a consumer is available from your local Citizens’ Advice Bureau or Trading Standards (or your state or country equivalent).

6.3. The Limited One Year Warranty provided under this section 6 will be conditioned on proper use of this product. We shall repair the Products or replace them free of charge with a functional equivalent Product that is new or refurbished at Kurv’s discretion on condition that: 

  • i. Reasonable care had been taken of the Product, and they have only been subjected to reasonable wear and tear;
  • ii. The fault has not been caused or contributed to by willfully or negligently caused damage or any accident whilst in your control or through exposure to environmental conditions harmful to the Products, or by third party software or hardware, which had not been supplied by Kurv, loaded onto or connected to the Products;
  • iii. The part which develops the fault has not been previously modified or repaired by any third party;
  • iv. The fault did not occur in transit as a result of inadequate packaging or protection. This includes a failure to use the supplied soft shell case for day-to-day transportation, or an appropriate additional flight case for situations where the Products are likely to be subjected to physical duress; and
  • v. The fault or damage has been caused after the date of delivery of the Products to you as a result of a failure on your part, or on the part of your representatives to use the case provided to you by Kurv to store and to transport the Products.

6.3. Kurv’s Obligation to repair under clause 6.3 above, does not apply to

  • i. Parts which are not critical to the Product’s functionality;
  • ii. Damages caused by improper installation or improper connection to any peripheral;
  • iii. Damages caused by any unintended use of the supplied power adaptor or use of a third party adaptor or use of any parts not supplied or sold by Kurv;
  • iv. Products purchased by anyone other than kurv or an authorized reseller;
  • v. Modifications to the product not authorized by Kurv
  • vi. Products that have the serial number removed or made illegible
  • vii. Cosmetic features of the Products
  • viii. Normal cosmetic and mechanical wear

6.4. If eligible under this Section 6, Kurv will repair the Products using parts which are new, or equivalent to new in accordance with industry standards and practice. We will bear all costs related to collection, shipping and delivery of Products for the purpose of repair under our returns procedure under warranty.

6.5. You will own all replacement parts. We shall own any Products and/or parts that are replaced pursuant to this Limited One Year Warranty, and, if requested by Kurv or an approved distributor, you must return them to us. The costs of returning such removed parts or replaced Products will be borne by Kurv.

6.6. Kurv will pass to you, to the extent permitted, the benefit of any warranty or guarantee given by the manufacturer or supplier of Third Party Products or Third Party Software. Without prejudice to your rights against us, we may therefore ask Third Party Products manufacturers and/or Third Party Software licensors to fulfill their obligations to you under such warranties and guarantees and seek to ensure that such manufacturers and/or licensors do so with reasonable skill and care and within a reasonable period of time.

7. Software License and Terms of Use

The Software is licensed to you on the terms set out in the terms of Use.

8. LIMITATION OF LIABILITY. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ROLI AND ITS EMPLOYEES AND AGENTS WILL UNDER NO CIRCUMSTANCES BE LIABLE TO YOU OR ANY SUBSEQUENT OWNER FOR ANY INDIRECT OR CONSEQUENTIAL DAMAGES, INCLUDING BUT NOT LIMITED TO COSTS OF RECOVERING, REPROGRAMMING, OR REPRODUCING ANY PROGRAM OR DATA OR THE LOSS OF BUSINESS, PROFITS, REVENUE OR ANTICIPATED SAVINGS, RESULTING FROM USE OF ROLI PRODUCTS AND ROLI’S OBLIGATIONS UNDER THESE TERMS OF SALE. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE LIMIT OF ROLI AND ITS EMPLOYEES AND AGENTS’ LIABILITY TO YOU AND ANY SUBSEQUENT OWNER ARISING UNDER THESE TERMS OF SALE SHALL NOT EXCEED THE ORIGINAL PRICE PAID FOR THE PRODUCT(S). FOR CONSUMERS IN JURISDICTIONS WHO HAVE THE BENEFIT OF CONSUMER PROTECTION LAWS OR REGULATIONS, THE BENEFITS CONFERRED BY THESE TERMS OF SALE ARE IN ADDITION TO ALL RIGHTS AND REMEDIES PROVIDED UNDER SUCH LAWS AND REGULATIONS. TO THE EXTENT THAT LIABILITY UNDER SUCH LAWS AND REGULATIONS MAY BE LIMITED, ROLI’S LIABILITY IS LIMITED, AT ITS SOLE OPTION, TO REPLACE OR REPAIR THE COVERED PRODUCT OR SUPPLY THE SERVICE. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO SOME OR ALL OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.

9. Privacy Policy and Data Protection

As a condition of purchasing your Product(s), you agreed to our privacy policy which governs how we may use the data we collect from you. Information about our use of your personal information can be found in our privacy policy.

10. Resale or Export

You agree and represent that you are buying the Products for personal use only and not otherwise for resale or export.

11. Force Majeure

Kurv shall not be liable for any failure or delay in the performance of its obligations under the Contract to the extent that such failure or delay is caused by a Force Majeure Event. A “Force Majeure Event” means an event or circumstance the occurrence of which is beyond the reasonable control of either party to this Contract, including without limitation, failure of third party suppliers, change of statute or regulation, acts of God, governmental actions, war, national emergency, acts of terrorism, or failure of transport networks. In the event of a Force Majeure Event, Kurv reserves the right to defer the date of delivery, reduce the volume of Products ordered, or to cancel the Contract without liability to you. If a Force Majeure event continues for a continuous period in excess of sixty (60) Days, you shall be entitled to give notice in writing to Kurv to terminate the Contract, such notice to take effect no earlier than fifteen (15) Days from the date of such notice.

12. Validity

If for any reason part of these Terms of Sale is unenforceable, the validity of the remaining Terms of Sale shall not be affected.

13. Waiver

A failure or delay by a party to exercise any right or remedy provided under this Contract or by law shall not constitute a waiver of that or any other right or remedy, nor shall it prevent or restrict any further exercise of that or any other right or remedy. No single or partial exercise of any right or remedy provided under this Contract or by law shall prevent or restrict the further exercise of that or any other right or remedy.

14. Governing Law and Jurisdiction

14.1. If you are a UK, EU, EEA, or Swiss citizen, Terms of Sale shall be governed by the laws of England and Wales without regard to its conflict of law rules and you consent to the exclusive jurisdiction of the courts located in London, UK. Special information on the online dispute resolution for consumers within the European Union Consumer

14.2. If you are a US citizen, these Terms of Sale shall be governed by the laws of New York without regard to its conflict of laws rules and you consent to the exclusive jurisdiction of the state and federal courts located in New York County.

14.3. If you live outside the US, UK, EU, EEA or Switzerland, you agree to the laws and jurisdiction of UK as noted above in section 14.2.

15. Third Party Rights

A person who is not a party to this Contract may not enforce any of its provisions under the Contracts (Rights of Third Parties) Act 1999.

16. Consumer Rights Notice for UK citizens and other jurisdictions

If you are a consumer, you have a legal right for services to be carried out with reasonable care and skill and products are of a satisfactory quality. Advice about your legal rights is available from your local Citizens’ Advice Bureau. Nothing in these Terms of Sale will affect these legal rights. You may also have rights as a consumer outside the UK. Please check your own state or country’s consumer rights organizations.

17. Interpretation: In these Terms of Sale unless the context otherwise requires, the following expressions have the following meanings:

17.2. “Contract”: means the body of these Terms of Sale, together with your Order Confirmation and the Technical Specification, as may be amended from time to time in accordance with its provisions;

17.3. “Customer Order Number”: means the order number issued by Roli to the Customer in the Order Confirmation, identifying your order;

17.4. “Day(s)” or “Day(s)”: means any day except a Saturday, a Sunday or a public holiday in England. Any order placed on Saturday, Sunday or a public holiday will be acknowledged on the following day of business.

17.5. “Delivery Date”: means the date on which the Products are scheduled (subject to the terms set out in these Terms of Sale) to be delivered as stipulated in the Buyer’s Order Confirmation.

17.6. “Product(s)”: mean all Roli hardware products, including all Software supplied by Kurv which required for its operation.

17.7. “Licence”: the licence to use the Software set out in the Kurv Terms of Use

17.8. “Intellectual Property Rights”: means (i) patents, inventions, designs, copyright and related rights, database rights, trademarks and related goodwill, trade names (whether registered or unregistered), and rights to apply for registration; (ii) proprietary rights in domain names; (iii) knowhow and confidential information; (iv) applications, extensions and renewals in relation to any of these rights; and (v) all other rights of a similar nature or having an equivalent effect anywhere in the world;

17.9. “Month”: means a calendar month;

17.10. “Order Confirmation”: means an email to notify you that your order has been accepted by us and payment in full has been received and processed by Kurv;

17.11. “Software”: means Kurv app, desktop software for download and installation as well as access to online or electronic documentation including user manuals, and any and all copies and derivative works of such software and software program materials and any updates thereto;

17.12. “Technical Specification”: means the technical specification relating to the Products, as set out on the website store.

17.13. “Terms of Sale”: means the General Terms of Sale applicable to your Contract with us, as detailed above;

17.14. “You”: means the person who accepts the offer of sale of the Products or whose order for the Products is accepted by Kurv Music Ltd

17.15. “Kurv/us/we”: means “Kurv Music Ltd.” a company registered in England under Company No. 09264920 whose registered office is at 25 Newman Street, London W1T 1PN, UK as well as our subsidiaries.

18. Updates to these Terms of Sale

Changes may be made to these Terms of Sale and any material changes will be communicated to you by email. Amendments and updates will also be announced on the Kurv website.

Kurv Returns Procedure under Warranty

We’re sorry to hear you’re having trouble with your Kurv. If you feel that your unit has developed a fault, please contact the Kurv Support and our team of experts will be able to help you diagnose the issue. You can:

  • Email: support@kurv.io
  • Phone UK and Europe: +44 (0) 77800000000, Monday to Friday 9:00 AM - 5:30 PM GMT
  • Phone USA: 1-800-000-0000, Monday to Friday 9:00 AM - 11:00 PM GMT

Please be ready to provide your Kurv username and product serial number. You can find your product serial number on the bottom of your Kurv. Our Support Team will help diagnose your issue, and aim to provide an initial diagnosis within 24 hours during regular business hours. If they decide a return or replacement might be needed under your Kurv warranty, you will be issued an Return Authorisation (RA) number and a prepaid shipping label to your registered email address to print off. You must use the prepaid shipping label provided or you will be responsible for any shipping costs to return the item. Please pack the Kurv carefully in the supplied protective case, and include a printed copy of the RA receipt. Once we receive your unit, your Kurv will undergo further diagnosis by our technicians to determine whether or not the issue is covered by our Warranty Policy.

If the issue is deemed to fall within the scope of our Warranty Policy, we will either repair your Kurv or send you a replacement unit to your registered address, free of charge. Please note that the Kurv must be returned for replacement within the one-year warranty period. Should the issue not be covered under our Warranty Policy, e.g. because the fault was caused by negligence or due to damage caused by 3rd party goods, we can return the Kurv to you, but this will be at your expense.

Please refer to Kurv’s sales policy, for further details on warranty.

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